Shipping policy

Last Updated: October 30, 2026

Thank you for shopping with XYLO! We are committed to providing a reliable and transparent shipping experience.

1. Shipping Destinations

XYLO currently ships to eligible addresses within the United States.

We do not currently offer international shipping.

Certain destinations, including Alaska, Hawaii, U.S. territories, P.O. boxes, and military addresses, may be restricted depending on the product and available carrier services.

2. Shipping Rates

Our current shipping options are:

Standard Shipping: $8.00
Free Standard Shipping: Available on eligible orders totaling $70 or more.

Shipping charges are displayed during checkout. The final shipping rate shown at checkout applies to your order.

3. Order Processing

Orders are processed during normal business operations.

Processing times may vary depending on inventory availability, order verification, and fulfillment location.

Customers will receive a shipping confirmation when their order has been dispatched, where tracking information is available.

4. Estimated Delivery Times

Standard shipping generally has an estimated transit time of 3–5 business days after dispatch, depending on the carrier, destination, and product.

Processing time is separate from shipping transit time.

Delivery estimates are not guaranteed. Some products may require additional processing or shipping time, which will be communicated where applicable.

5. Fragrance Shipping Restrictions

Certain fragrances contain alcohol and may be classified as flammable materials for transportation purposes.

These products may require approved ground transportation, special packaging, labeling, or other handling procedures.

As a result, expedited shipping may not be available for certain products, and some delivery addresses may be ineligible.

XYLO reserves the right to contact customers regarding shipping restrictions or cancel and refund orders that cannot be shipped legally or safely.

6. Multiple Shipments

Some orders may contain products fulfilled from different locations or suppliers.

When applicable, items may arrive in separate packages and on different dates.

Customers will not be charged additional shipping fees beyond those disclosed at checkout unless they expressly authorize additional charges.

7. Shipping Delays

Delivery delays may occur due to weather, carrier disruptions, holidays, incorrect address information, or other circumstances.

If we become aware of a significant delay affecting your order, we will provide an update when reasonably possible.

If an order cannot be fulfilled within the applicable shipping timeframe, we will provide the notices and cancellation or refund options required by law.

8. Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If you discover an address error, please contact XYLO as soon as possible.

We cannot guarantee that shipping details can be changed after an order has entered fulfillment.

9. Lost, Damaged, or Missing Packages

If your package is missing, arrives damaged, or contains incorrect items, please contact XYLO through the customer support information listed on our website.

Include your order number and a description of the issue. Photographs may help us investigate damaged shipments.

We will review the circumstances and provide an appropriate resolution consistent with applicable law and our store policies.

10. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact XYLO using the contact information published on our website.

Business: XYLO LLC

Location: Wilmington, North Carolina, United States

Customer Support: Please use the contact information published on our website to reach us with questions about these Terms of Service, orders, or customer service.
support@shopxylo.com